Frequently Asked Questions
Your guide to shopping, shipping, and saving at Giant Tiger.
What are your shipping rates and delivery times?
We offer affordable flat-rate shipping across Canada. Standard delivery typically takes 3 to 7 business days depending on your location. Free shipping is available on orders over a certain threshold, excluding oversized items.
What is the Giant Tiger return policy?
We want you to be completely satisfied. Most items can be returned within 45 days of purchase with a valid receipt. Items must be in their original condition and packaging. Some exceptions apply to electronics and seasonal goods.
Can I track my online order?
Yes. Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as Visa Debit, Mastercard Debit, and Giant Tiger gift cards.
Do you offer a price match guarantee?
Yes, our Ad Match guarantee ensures you get the lowest price. If you find a lower advertised price from a local competitor for an identical item, we will beat it by one cent.
How do I find a Giant Tiger store near me?
You can use our online Store Locator tool. Simply enter your postal code or city to find the nearest location, store hours, and available services like grocery or pharmacy.